OBTAINING WATER SERVICE Bills may be paid by mail, placed in the drop box located outside the water department office or at the Water Department business office located at 752 N. College Street. For proper credit, always include the lower section of the bill with your payment. To aid in the processing of the payment and to insure proper credit, please write the account number on your check.
Automatic Bank Drafting eliminates the time and expense of addressing envelopes, buying stamps, writing checks and driving to the post office oracross town to pay your water and sewer bill. When you subscribe to automatic payment service, you will still receive a copy of your monthly bill. An authorization form for Automatic Bank Drafting can be downloaded HERE or may be picked up at the Water Department business office.
Download Bank Draft Authorization Form
For questions about your bill, the Customer Service Office and telephone lines are open between 8:00 a.m. and 4:30 p.m., Monday thru Friday. Workdays after a holiday, Mondays, and thru lunch are the busiest times. The best time to call or visit is between 1:00 and 4:30 p.m., Tuesday through Friday. OBTAINING SERVICE In order to obtain service, contact the Water Dept. to arrange turn-ons and installation of meters. It is the policy of the Water Dept. to turn water service on only when someone is present because of the potential for water damage due to damaged pipes or fixtures.
Meters are set and/or turned on and sewer service connected between 8:00 a.m. and 4:30 p.m., Monday through Friday during office hours. In order for service to be provided on the same day it was requested, payment must be made by 3:00 p.m. for turnonís and turnoffís. DEPOSITS
For residential customers:
A deposit of $95.00 and a connection fee of $30.00 for a total of $125.00, is necessary to connect to our water system. The deposit of $95.00 is refunded when you leave our water system.
For Commercial Deposit:
A deposit of $189.00 plus a $30.00 connection fee for a total of $219.00, is necessary to connect to our water system. The deposit of $189.00 is refunded when you leave our water system. If you move from one house on our water system to another house on our system, the deposit is transferred, there would be no additional connection fee at that time. The Utility will refund deposits on notice to disconnect services and after payment in full has been received for all services rendered. The Utility will forward any deposit balance due the customer to the forwarding address furnished by the customer. MONTHLY BILLS
Bills for service will be rendered monthly. The term ďmonthĒ for billing purposes will mean the period between any two consecutive readings of the meters by the Water Dept. such readings to be taken as nearly as practicable every 30 days. Bills are mailed to the customer on the last business day of the month, and are due and payable by the 15th of each month. If bill is not paid by the 15th, a 10% penalty will be applied to the bill. For bills not paid by the 25th, Service will be disconnected. (See Discontinuance of Service). Failure to receive bills in no way exempts customer from payment of bills. When the Water Dept. is unable to read a meter after a reasonable effort, the customer will be billed on an estimated consumption based on the best available information. DISCONTINUANCE OF SERVICE
When it becomes necessary to cut off water service for reason of non-payment of bills, the Water Dept. shall have the right to charge fees for disconnections and reconnection. In order to restore service the same day service has been disconnected, payment in full for the disconnect fee and reconnect fee must be received in our office by 3:00 p.m. on the day disconnected or the reconnect will be the next business day. We do not accept payment in the field for reconnects, turn onís, turn offís, or installs. Payment must be brought to the Water Department office. IDENTIFYING WATER AND WASTEWATER DEPARTMENT EMPLOYEES
In the course of providing safe and reliable water supply, the Water Dept. employees visit homes or businesses periodically to read or change water meters, make repairs, investigate complaints, discontinue or restore service, etc. If there is any doubt about the person being a Water Dept. employee, call the office to confirm the purpose and identity of the person. As a matter of policy, Water Dept. employees DO NOT enter the customerís home. An exception to this policy may occur when a customer requests assistance in finding the causes for an unusual situation. A customer service specialist may enter a customerís home ONLY at the customerís request. Under no circumstances will a Water Dept. employee enter a customerís home when the customer is not at home.
City Hall •720 South Hickory, Mountain Home, AR 72653 • (870)425-5116
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