FAQs

How am I billed? 

You will be billed base and usage charges on a monthly basis. Usage charges are calculated for usage used between your previous and present read dates as depicted on your current bill.

What is a minimum charge?

It is a charge based on 2000 gallons or less for water and sewer usage.

Are services available for VACATION ON/OFF?

Please call our office regarding VACATION ON/OFF services available.

What is an average bill?

There is no average bill. Every household differs in their water consumption.

When is my bill due? 

Your bill is due by city ordinance on the 15th of every month regardless of when that date falls.

How is the late penalty calculated? 

The penalty for late payment is calculated on the next business day after the 15th. It is 10% of your past due balance.

When are services subject to disconnection? 

Any bill remaining unpaid 30 days past the twenty-sixth (26th) day of the previous month will be considered delinquent and the City may, at its discretion, discontinue service.  The City also reserves the right to disconnect a customer's water/sewer service should that customer's sanitation charges go unpaid.

How much is my deposit? 

Your deposit depends on the type of service you have. Call the office for current deposit rates or look under obtaining water service on this site.

We do not accept letters of credit and deposits cannot be paid on you first month bill.  The deposit must be paid in full when you start service.  Deposits can be transferred from one customer to another by filling out appropriate paper work.

When do I get my deposit returned?

Your deposit is held in an account for the duration of your service with us. If you request your service to be discontinued, your deposit will be applied to your final bill and you will be responsible for the remaining balance. If you have a credit balance, a refund check will be sent to your forwarding address.

What is the water pressure at my house?   

Average water pressure range is 40 to 60 pounds per square inch (psi). Lower pressures may be noticed during periods of high-rate water consumption, such as when many customers are watering their yards.

What do I need to do if I'm moving? 

Before you move into a location or out of a location, you should call the Water Billing Department at 870-425-5115 to schedule an appointment for a final water reading or to start new service. 

What if I have a water emergency? 

Monday through Friday. 8 AM - 4:30 PM, call the City of Mountain Home Water /Wastewater Department at 870-425-5115. If there is no answer, or after hours, call the City of Mountain Home Police Department at 870-425-6336, and we will respond immediately.

Who do I call if someone is using a fire hydrant? 

Monday through Friday. 8 AM - 4:30 PM, call the City of Mountain Home Water /Wastewater Department at 870-425-5115.  If there is no answer, or after hours, call the City of Mountain Home Police Department at 870-425-6336, and we will respond immediately.

What if I have sewer backup? 

Please call us first so we can check our sewer mains. Monday through Friday. 8 AM - 4:30 PM, call the City of Mountain Home Water /Wastewater Department at 870-425-5115. If there is no answer, or after hours, call the City of Mountain Home Police Department at 870-425-6336, and we will respond immediately.

How Do I find my water cut-off valve? 

Knowing the location of your home’s water cut-off valve and knowing how to turn off the home’s main water supply can save thousands of dollars in property damage in the event of a break in your home’s water lines. Take the time to locate your home’s valve, or have a plumber install one if yours is missing or broken.

What if I have landscape irrigation? 

Any landscape irrigation water system deduction (sprinkler) meter located immediately after the master meter is privately owned and maintained by the customer. A backflow prevention device is required to be installed and located immediately after the sprinkler meter on the customer side. 

Are backflow prevention devices required? 

Backflow Prevention devices are required on all fire sprinkler service lines, all landscape irrigation service lines, and most commercial buildings. All costs, installation and maintenance of backflow prevention devices are the sole responsibility of the customer. Submit device specifications for City approval prior to installation. Backflow Prevention devices must be tested immediately after installation, and yearly, with test reports submitted to the City.

Who is responsible for maintenance and repair of service connections?

The customer is solely responsible for maintenance and repairs of water and/or sewer service lines from the building (generally, the lines installed by a building contractor or plumber.) The City is responsible for maintenance and repairs of service taps (generally, the portion installed by the City.) On water taps, the City owns and maintains the service tap from the water main up to and including the water meter. Though the city owns and maintains the water meter (if there is damage to the meter, meter box or radio read device, etc, the customer is responsible for cost to repair back to normal state). On sewer taps, the customer owns from the tap at sewer main to the plumbing fixtures in the house. The City does not tap the sewer lines; this is done by your private plumber.

How does billing work? 

Bills for service will be rendered monthly. The term month for billing purposed will mean the period between any two consecutive readings of the meters. Such readings are to be taken as nearly as practicable every 30 days. We bill actual usage; read dates on bills are 5 weeks in the rears. If a service technician is unable to read a meter after a reasonable effort, the customer will be billed on an estimated consumption, based on the best available information. Failure to receive bills in no way exempts customers from payment of bills.

Sanitation / garbage pickup?

For questions concerning trash service and/or recycling, Methvin Sanitation/Waste Connections can be reached by emailing mhresident@wasteconnections.com or by calling 870-741-8095 or 870-430-2181 

Click here for more information about Yard Waste Services.  Call 870-421-9704 to schedule yard waste pickup.