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Obtaining Service

In order to obtain service, please contact the Water Department to arrange a turn on and installation of meters. It is the policy of the Water Department to turn water service on only when someone is present because of the potential for water damage due to damaged pipes or fixtures.

Meters are set and/or turned on and sewer service connected between 8:00 am and 4:30 pm, Monday through Friday during office hours. In order for service to be provided on the same day it was requested, payment must be made by 3:00 pm for turn ons and turn offs.

New Service Application Information

If you would like to Apply for New Service, please download Application for New Service.  Along with the New Service application we will need a copy of your Drivers licence and a check for the amount of the Deposit.  See Deposit information below.  If you have any questions, please Email customer service.

Billing & Payment Information

Bills may be paid by mail, placed in the drop box located outside the Water Department office or at the Water Department business office located at 752 N. College Street. For proper credit, always include the lower section of the bill with your payment. To aid in the processing of the payment and to ensure proper credit, please write the account number on your check. We are open Monday through Friday from 8:00 am until 4:30 pm, except on holidays.

Also, a drop box is provided for payments after hours. The box is open 24/7 and is located at the drive-thru window at 752 N. College Street. Envelopes are provided for your convenience. Please do not place cash in the drop box - as we will not be responsible for cash placed in the box. Check or money order only.

Adding or Changing Automatic Bank Draft Information

Automatic Bank Drafting eliminates the time and expense of addressing envelopes, buying stamps, writing checks and driving to the post office or across town to pay your water and sewer bill. When you subscribe to automatic payment service, you will still receive a copy of your monthly bill. There is no fee for the bank draft service.  If you would like to sign up for Automatic Bank Draft please download our Bank Draft Authorization Form or a form may be picked up at the Water Department business office. Please send a voided check along with the form from the account in which you wish for us to bank draft from.

Removing Bank Draft Information

If you would like to Remove or change your bank draft information a Remove Bank Draft Form please download our  Remove Bank Draft Authorization Form .  Or a form may be picked up at the Water Department office.  If you are changing your draft information you will need to download a remove bank draft form and you will also need a bank draft authorization form to tell us where to make the change to and a voided check in which you intend for us to change to.

After filling in the Forms, please return them to the the Mountain Home Water Department Office at 752 N. College Street, Mountain Home, AR 72653 via mail, in person, by fax 870-425-5139 or they may be emailed to: Email customer service.

Other Methods of Payment

Other methods of payment are available for a fee: Online Bill Pay and Pay-By-Phone (844-863-7267).

For questions about your bill, the Customer Service Office and telephone lines are open between 8:00 am and 4:30 pm, Monday thru Friday. 870-425-5115. You may also Email customer service.

Monthly Billing Information

Bills for service will be rendered monthly. The term “month” for billing purposes will mean the period between any two consecutive readings of the meters by the Water Department such readings to be taken as nearly as practicable every 30 days. Bills are mailed to the customer on the last business day of the month and are due and payable by the 15th of each month. If bill is not paid by the 15th, a 10% penalty will be applied to the bill. Any bill remaining unpaid 30 days past the twenty-sixth (26th) of the previous month will be considered delinquent and the City may, at its discretion, discontinue service. (See Discontinuance of Service). Failure to receive bills in no way exempts customer from payment of bills. When the Water Department is unable to read a meter after a reasonable effort, the customer will be billed on an estimated consumption based on the best available information.

Deposit Information

Residential Deposit:

A deposit of $125.00 and a connection fee of $30.00 for a total of $155.00, is necessary to connect to our water system. The deposit of $125.00 is refunded when you leave our water system.

Commercial Deposit:

A deposit of $189.00 plus a $30.00 connection fee for a total of $219.00, is necessary to connect to our water system. The deposit of $189.00 is refunded when you leave our water system.

Deposit Transfer & Refund Information

If you move from one location on our water system to another location on our system, the deposit is transferred, there would be no additional connection fee at that time. The Utility will refund deposits upon notice to disconnect services and after payment in full has been received for all services rendered. The Utility will forward any deposit balance due the customer to the forwarding address furnished by the customer.

Additional Information

Discontinuance of Service

In addition to the bill and applicable penalties, every person shall pay a $50.00 fee when service is disconnected and a $50.00 reconnection fee when service is restored.  Said sum shall be paid at any time the City has disconnected and/or reconnected service.  We do not accept payment in the field for reconnects, turn-ons, turn-offs, or new installs.

Identifying Water & Wastewater Employees

In the course of providing safe and reliable water supply, the Water Department employees visit homes or businesses periodically to read or change water meters, make repairs, investigate complaints, discontinue or restore service, etc. If there is any doubt about the person being a Water Department employee, call the office to confirm the purpose and identity of the person. As a matter of policy, Water Department employees DO NOT enter the customer’s home. An exception to this policy may occur when a customer requests assistance in finding the causes for an unusual situation. A customer service specialist may enter a customer’s home ONLY at the customer’s request. Under no circumstances will a Water Department employee enter a customer’s home when the customer is not at home.

Wide view of downtown Mountain Home